Service & Support
i.Beat move S 2.0
Can I use my USB mass storage device (MP3 player, DataStation®, USB stick) under Windows® 95 or Windows NT 4.0
My MP3 player cannot be turned on.
When the battery is dead, charge your MP3 player either with a USB cable connected to your PC, or with a USB charger.
My MP3 player freezes.
If this repeatedly occurs for a specific audio file, the file may be damaged. Delete the file.
If this does not eliminate the problem, reset the player if possible. If your MP3 players still freezes, update the firmware.
My MP3 player does not respond when I press a button.
The HOLD function is activated.
Check if the key lock (HOLD switch/HOLD function) of your MP3 player is activated. If yes, deactivate the key lock as described in the operating instructions.
I do not hear any music from the earphones/headphones.
Check if an audio file is being played (the display of the elapsed or remaining time is changing). If not, start playback.
Make sure that the stereo jack of the earphones/headphones is firmly seated in the jack socket.
Check if the volume of your MP3 player is loud enough.
I transferred files to my MP3 player. The MP3 player cannot play these files.
Wrong file format
The files might be in a format that your MP3 player cannot play. The file formats supported by your MP3 player can be found on the respective datasheet on the TrekStor homepage at www.trekstor.de.
I transferred audio files to my MP3 player from my Mac®. The MP3 player cannot play these files.
Wrong file format
Audio files in AAC format, for example, files that you generate with iTunes®, cannot be played on most MP3 players. Convert these files into MP3 format using a current iTunes program or a different program. Audio files downloaded from the Internet may have protective mechanisms that prevent conversion.
The audio files on my MP3 player are not played in the correct sequence.
Sort your audio files in a subfolder before you copy them, and copy this folder to your MP3 player. In addition, you can sort your audio files by renaming them (by adding numbers such as "001_Title", "002_Title", etc.).
The playback mode "Shuffle" has been selected
If the playback mode "Shuffle" has been selected, switch to the "Normal" playback mode.
I can't copy any files onto my MP3 player even though it has free memory.
Old file system (such as FAT16)
Since FAT16 creates two entries when the file names are long, the main directory can be full even though there is free space on the MP3 player. Copy the files to a subfolder, or format your MP3 player with FAT32 if possible. If you are unsure if your MP3 player supports FAT32, please contact our support service.
How can I create MP3 files?
To convert audio files (such as music from a CD) into the MP3 format, you need an MP3 encoder (such as the presently free "Audiograbber" program that can be obtained from www.audiograbber.de). Instructions and assistance for operating the program can be found under the help function of the program.
Odd characters appear on the display when I play music.
The character set is not supported
Some MP3 players cannot correctly display all characters. Only use the standard character set of the menu language selected on the MP3 player when writing file names and ID3 tags, and do not use special characters (such as accents, etc.).
I cannot understand the menu language and do not know how to change it.
The menu language was incorrectly set.
Reset the player or, if this is not possible or does not work, update the firmware. Then the language selection menu usually appears.
I transferred WMA audio files to my MP3 player. The MP3 player cannot play these files.
The files are copy-protected.
If the files are WMA DRM copy-protected, you need to copy them through the Windows Media Player®. Check beforehand if your MP3 player can play WMA DRM copy-protected files. You can find this information on the datasheet of your MP3 player on the TrekStor homepage at www.trekstor.de.
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